Managed IT Support

Managed IT support that keeps your people working.

Your own IT department without the overhead. We look after your devices, networks, cloud tools and users, and fix problems before they stop the business.

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At a glance

  • ✓HelpdeskHelp when something breaks
  • ✓MonitoringProblems spotted early
  • ✓Email & cloudMicrosoft 365 and Google Workspace
  • ✓BackupsChecked, not just switched on

Services

What we manage

  • Helpdesk & user support

    A single place for your team to get help, with clear response targets and a record of every request.

  • Monitoring & maintenance

    We watch your computers and servers for problems and keep them updated, so small issues are fixed before they stop anyone working.

  • Office network & remote access

    We set up and look after your office internet and Wi-Fi, and give staff a safe way to work from home (a VPN).

  • Email & cloud tools

    We set up and manage Microsoft 365 or Google Workspace: user accounts, email, file sharing and security.

  • Backup & recovery

    Automatic backups, and regular checks that your data can really be restored, so one failure does not cost you a week.

  • Onboarding & hardware

    Laptop and device set-up for new joiners, clean offboarding for leavers, and advice on what to buy.

How it works

How we get started

  1. 1

    Audit

    We review your devices, accounts, network and backups and give you a plain-language list of risks and fixes.

  2. 2

    Onboard

    We document your environment, set up monitoring and agree how support requests are raised and prioritised.

  3. 3

    Support

    We handle day-to-day requests and keep systems patched, monitored and backed up.

  4. 4

    Review

    Regular reviews show what was fixed, what is recurring and where to invest next.

Who it is for

Who we support

  • Small and mid-size businesses without an in-house IT team

  • Teams outgrowing "the person who knows computers"

  • Companies with remote or multi-site staff

Pricing

How pricing works

Every business has a different setup, so we do not publish a fixed price list. After a short call about your needs, we send a written plan and quote.

Talk to us about pricing

What affects the price

  • Team sizeHow many people and computers or phones we look after.
  • What we look afterComputers, office internet and Wi-Fi, email and cloud tools, backups, or all of them.
  • How much supportOccasional help when something breaks, or regular ongoing support.
  • Your current setupA setup that is already tidy, or one that needs sorting out first.

FAQ

Frequently asked questions

What does managed IT support include?

Helpdesk support, monitoring and patching, account and device management, backups and day-to-day maintenance, with the scope agreed up front.

Can you support remote and hybrid teams?

Yes. We support staff wherever they work, using remote tools and secure access set up for your business.

Can you work alongside our internal IT team?

Yes. We can take on helpdesk, monitoring or projects and leave strategy and key decisions with your team.

How do I get started?

Contact us for an initial IT review. We will outline what we found and propose a support plan that fits your size and budget.

How much does managed IT support cost?

The cost depends on how many people and devices we look after and how much support you need. We discuss it on a short call and then send a written plan and quote.

Helpful guides

Read before you decide

Related

Our other services

Tired of IT getting in the way?

Ask for an IT review. We will tell you what is working, what is at risk and what to fix first.

Request an IT reviewSee our work